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Execs: I did an online seek out per month-lengthy economic climate rental automobile at Jacksonville Airport and located an excellent selling price. When I arrived on the airport to choose up my automobile, they couldn't locate my reservation.

identified as customer care and they guy was no assist at all and hung up on me. He also did not remedy my basic problem about dropping the vehicle off at a distinct site. So drove to the airport hopping for the top. Pick up was straightforward just lacking aspects about dropping off.

Negatives: Motor vehicle might have been cleaner. Muddy on the surface, some sticker residue in several spots over the windshield. Form of smelled like another person had smoked in the vehicle.

Quite sneaky and generally attempting to pull the wool in excess of your eyes and make you pay for stuff you didn't realize they were being introducing. Not a superb practical experience, won't ever rent from them once more.

No-one was with the counter to request and customer care rep informed me there was nothing they may do that will help me simply because they had been only a get in touch with Centre. I waited for an hour or so on spot right before I still left, went back again towards the airport, and was in an company car or truck driving absent in 10 minutes. Hardly ever once more will I use kayak for any rental or advantage rental cars and trucks.

With that, I selected to go all the way down to a sedan. They were beneficial Along with the swap and the auto was in terrific shape.

Downsides: I asked for a vehicle to get picked up and dropped off at the identical site (Jax airport) the cell phone rep said I could not drop off motor vehicle at same site For the reason that Hertz desk can be shut at 3:thirty AM I found this unusual and the rep who seemed like Functioning from an abroad simply call Heart confident me I couldn't. I organized to fall off at A further place; super inconvenient.

It finally didn’t induce an issue, but it had been irritating to not have the ability to get by way of to someone with the provided quantity.

Professionals: I appreciated which they were being open up 24 hrs a day that has a shuttle that was brief and efficient in having me to and through the airport.

Drawbacks: The lady for the counter when I picked up car didn't accommodate a transform I wanted to make, which resulted in better Price tag. The lady that been given the vehicle upon fall-off assumed smoking cigarettes had happened in vehicle and billed us $300 !!!! That's preposterous!! We had been in spot where by land beside highway was on fireplace and smoke was everywhere you go. In the event you are likely to cost $three hundred (although someone was smoking) that should be Evidently communicated on decide on-up of motor find this vehicle.

We ended up to the street right away as well as van executed flawlessly.. I'd identified as some months before to confirm and the individual I talked to was courteous and professional at the same time. Extremely pleased with the entire transaction.

Drawbacks: Car or truck was rather dirty on exterior. Undecided This might be helped as automobiles are stored where dust can certainly land on them - in all probability should be just right before resulting from go out.

I think the organization need to take responsibility for evaluating the cars and trucks right before They're rented and producing Be aware of dents and scratches.

It had been an hour in advance of we obtained a car or truck, had to pay A great deal greater than the quantity we had previously paid out by Kayak, and however Never know if we've been credited again to the vehicle cost we failed to get. It absolutely was a mess.